Faqs
Why choose us?
Because we're awesomewink
What VAT rate is included in the price?
5% for domestic use. If ordering for re-sale or business use, 20% rate applies. Please contact us for a quotation if you are purchasing for business use.
What are the differences between the various types of wood briquettes and heat logs?
Pinikay wood heat logs burn the hottest and contain the least moisture. For this reason it is the only type of briquette suitable for a wood burning cooker.
All the types of briquettes have been thoroughly tested and perform well in all types of appliances. The choice depends mostly on your taste! RUF briquettes are compact and easy to store. For a natural look, try round Nestro heat logs. For long night burning use peat briquettes.
Can you mix different products on one pallet?
Yes you can. Check out our Mix your own pallet page, and ready mix pallet cattegory.
Can you deliver my order on a specific date
UK mainland: 2–3 business days. NI and ROI: next working day if ordered before 12 pm. The courier will contact you to arrange a suitable date and time.
Will you carry the ordered goods into my house/garden/shed?
Delivery is kerbside only – the nearest flat, hard, level surface. Drivers may move goods further at their discretion, but are not insured to enter your property.
Will you let me know what day the delivery is?
Yes, our distributors will contact you before arrival.
How to store wood briquettes?
Store briquettes in a dry area, away from direct sunlight. Moisture will reduce combustibility.
If the area has moisture, store them above ground to avoid damp surfaces.
