Delivery Information

Pallet Delivery Information

Our standard delivery includes:

• Delivery inclusive to all Northern Ireland addresses.
• Orders placed on our website before 12:00 on a working day will be confirmed and dispatched the same day (or the next business day if received on a weekend or after 12:00) – 1 business day.
• For delivery rates to the Republic of Ireland and the rest of the UK, simply enter your address details at checkout and the system will calculate the delivery cost – 2–3 business days.
• Your choice of delivery day (Monday–Friday).
• The delivery driver will contact you before delivery.
• Delivery to the nearest accessible level hard-standing.

Standard delivery service normally arrives between 08:00 – 20:00. Timed deliveries are available at extra cost in mainland UK: £24 for an a.m. delivery. Please contact us to arrange.

Please note: delivery times are not guaranteed due to the nationwide driver shortage.

Important Information

• Pallet deliveries are made to the kerbside only.
• Delivery vehicles are not able to access driveways due to insurance restrictions. Heavy lorries can cause damage to private lanes.
• HS Solid Fuels LTD cannot accept liability for any damage to private property that occurs during delivery. If you allow the delivery vehicle onto your private property, this is done at your own risk.

How much will delivery cost?

To check your delivery cost, simply enter your address at checkout.

Pallet delivery companies charge us per pallet sent. The cost depends on the delivery location and can vary between areas.

How will my order be delivered?

• Pallet orders are delivered by our partner couriers, Woodside Distribution, not by our own drivers.
• Your goods will be delivered on a pallet with an approximate footprint of 1.2m x 1m.
• The maximum weight of a pallet is 1000kg.

Accessing your property

Our pallet courier normally delivers using an 18-tonne lorry with a tail lift. This means the kerbside of your property must be accessible to a large vehicle.

If a bin lorry can access your road, an 18-tonne lorry should usually be able to as well, although the final decision rests with the driver.

The driver may not be able to access your road if there are:

• low overhead lines or low-hanging branches;
• low bridges or bridges with weight limits;
• narrow access roads.

If you believe an 18-tonne lorry will not be able to access your road, please request a 7.5-tonne lorry when placing your order. This is the smallest vehicle we can request.

If Woodside Distribution is unable to deliver to the kerbside of your property, special delivery arrangements will be required. These may incur additional charges, which are the responsibility of the customer.

If you think alternative arrangements may be needed, please contact us before ordering so we can obtain a delivery quote for you.

Will the driver be able to place the pallet in my garage?

No. The driver is contracted to deliver to the kerbside only. Any additional movement of the pallet is at the discretion of the driver.

Drivers operate on tight schedules and may not have time to move pallets long distances, onto driveways or into garages.

Pallets are very heavy and can only be moved on flat, level concrete or tarmac. They cannot be moved on gravel, grass, cobbles or slopes.

Re-delivery charges

If delivery cannot be completed due to access restrictions or because you are unavailable on the delivery day, and this information was not provided at the time of ordering, the haulier will charge a re-delivery fee.

Re-delivery costs are calculated by the haulier based on location and will be passed on to you. Please ensure you inform us of any access issues and confirm that a large vehicle can access your premises.

Please note: all deliveries are kerbside only.